Contact Us
This page tells you how to reach the editorial team at Online Casinos New Zealand, what we can realistically help with, and where to go instead when your question is about a casino account rather than one of our reviews. We research and compare offshore online casinos that accept players in New Zealand — we are not an operator, a regulator or a payments provider, so knowing which door to knock on saves everyone time.
How to reach the editorial team
Email is the only channel we run, and it reaches the people who actually write the reviews: [email protected].
We read everything that arrives. Replies generally go out within a couple of working days, and we work to New Zealand hours, so a message sent late on a Friday may not get a proper answer until the following week. Public holidays stretch that out a little.
To get a useful reply first time, include:
- the casino you are asking about, named exactly as it appears on the site
- which of our pages you were reading, if your question relates to something we published
- the date you saw the information, since bonus terms and payment options change without notice
- screenshots or copies of terms if you believe something we listed no longer matches the operator's site
Please don't send us passwords, full card numbers, copies of your passport or driver licence, or anything else from a casino verification request. We have no way to use it and no reason to hold it.
What we can help with — and what we can't
| Bring this to us | Take this to the casino or a support service |
|---|---|
| Corrections to bonus figures, wagering terms or payment lists on our pages | A pending withdrawal, a locked account or a failed deposit |
| Questions about how we rank and score sites | Identity verification (KYC) documents and requests |
| Suggesting a casino we haven't covered yet | Bonus credited incorrectly to your account |
| Reader feedback on an operator you've used | Disputes you want escalated to a licensing body |
| Media, partnership and advertising enquiries | Self-exclusion, deposit limits and gambling harm support |
We cannot open, close, unlock or credit an account anywhere. No comparison site can. Every casino we list runs its own support — typically live chat and email, with chat the faster of the two — and that team is the only one with access to your account. If chat gets you nowhere, ask for the complaint to be logged in writing and request the operator's escalation path, which will point to its licensing jurisdiction.
Commercial relationships, stated plainly
Some links on this site are commercial, and Online Casinos New Zealand may earn a commission when a reader signs up with an operator we list. That arrangement pays for the research. It does not buy a position in our rankings, a rating or a favourable write-up, and it does not stop us publishing the drawbacks. If you think a review reads like an advert, tell us which part and why — that is exactly the kind of email we want.
Advertising and affiliate enquiries go to the same address. We will say no to anything conditional on a guaranteed placement or a score.
Contacting the casinos we rank
Support quality is part of how we assess a site, so it's worth knowing what to expect before you write. Below are the top-ranked operators on this site and the headline welcome offer each promotes in NZD, with the conditions that matter most when you contact them about it.
LuckyDreams — our highest-rated pick
LuckyDreams sits at the top of our list with an editorial rating of 10.0, largely because its offer is structured across a package rather than one lump first deposit, and its game library spans the three areas most New Zealand players ask about: online pokies, table games and live dealer rooms. The advertised welcome package is up to $10,000 plus 500 free spins. As with every bonus on this site, "up to" is the ceiling and not the amount you should expect: the figure depends on how much you deposit across the qualifying steps, and the bonus carries wagering requirements, an expiry window and a maximum cashout limit that you need to read on the promotions page before opting in.
Limitation worth knowing: a large multi-deposit package is only good value if you were going to fund the account in stages anyway. If you plan a single modest deposit, most of that headline number is out of reach, and the wagering attached to what you do claim still applies in full. Bonus questions go to the operator's own support, not to us.
VegasNow — close second on our scoring
VegasNow rates 9.9 with us and is the site we point readers to when they want something close to LuckyDreams in breadth but with a different promotional shape. It promotes up to $8,000 plus 500 free spins — again a staged package, again subject to wagering, time limits and a cap on what can be withdrawn from bonus winnings. Free spins normally land on specific pokies chosen by the operator rather than a game of your choosing, and spin winnings are usually credited as bonus funds with their own playthrough.
Limitation worth knowing: a lower headline figure than some sites further down the list, so if raw bonus size is your only measure this won't look like the best deal. We weight it highly on the overall package rather than the number.
LetsLucky — smaller offer, tighter terms to check
LetsLucky holds a 9.7 rating and earns its place for a more contained welcome offer: $4,500 plus 300 free spins. Smaller packages are often easier to actually clear, because the wagering obligation scales with the bonus you take — but that is only true if the multiplier and the game weightings are reasonable, so check both. Pokies typically contribute 100% toward wagering while table games and live dealer play contribute far less or nothing at all, which catches people out more than any other single term.
Limitation worth knowing: the free spin allocation is the smallest of our top three, and if you came for a headline number, sites like LuckyOnes and Play FashionTV advertise far larger ceilings. Larger does not mean easier.
Others in our ranking
| Casino | Advertised welcome offer | Our rating |
|---|---|---|
| Just Casino | Up to $5,000 + 400 free spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.7 |
| Lukki | Up to $4,000 + 300 free spins | 9.7 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.4 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.3 |
| 22bet | 100% up to € / $ 122 | 9.2 |
All figures are the amounts the operators themselves promote, in the currency each site uses. Note that 22bet quotes its offer in euros or dollars depending on the account currency you choose — if you fund an account in NZD against a euro-denominated balance, currency conversion costs apply at both ends. Ratings above are our editorial scores, not customer review averages.
Payment and withdrawal questions: who to ask
Money questions are the most common thing readers email us about, and they are almost always for the operator's support team, because limits differ by account, method and verification status. What we can tell you is what to ask about:
- Minimum and maximum deposit per method — card, bank transfer and e-wallets rarely share the same floor or ceiling.
- Fees on both sides. Many casinos charge nothing themselves while your bank or wallet still does.
- Currency conversion. Offshore sites don't all hold balances in New Zealand dollars. Where the account currency isn't NZD, expect a conversion margin on every deposit and every cashout.
- Withdrawal limits — per transaction, per day, per week and per month, plus any separate cap on bonus winnings.
- Processing times. Ask for the operator's internal approval window separately from the payment provider's transfer time; they are two different waits.
- KYC. Identity and address verification is standard and is usually what delays a first withdrawal. Completing it before you request a payout is the single most effective thing you can do.
If a stated limit or timing on one of our pages no longer matches what the casino tells you, email us the detail and we will check it and update the page.
What we cover, so you know if you're on the right site
Our reviews look at online pokies, including RTP percentages and volatility where operators publish them, plus table games such as blackjack, roulette and baccarat, and live dealer studios streamed with real croupiers. We also note the software providers behind each lobby, because they tell you more about game quality than a total game count does. Several of the operators on this list run other product lines alongside the casino — sports betting and virtual sports being the usual ones, with separate bonuses and separate terms that don't interact with casino wagering. We compare them on the casino side only, so if you contact us about a sportsbook market or a bet settlement, the operator is the right recipient.
Eligibility, licensing and the offshore question
The casinos we compare are offshore operators licensed outside New Zealand, and they accept New Zealand players under those overseas licences. Play is restricted to adults aged 18 or over, and every site will verify your age and identity before paying out. Because these operators are licensed abroad, any formal complaint runs through the licensing authority named in the casino's own terms rather than a New Zealand body — that is one of the practical differences between playing offshore and playing domestically, and it is worth checking the licence details and verification link on a site before you deposit. We publish what each operator states about its licence; we don't hold regulatory authority ourselves and can't intervene in a dispute. Read our terms and conditions for the limits of what this site is and isn't.
If gambling has stopped being fun
We are not a support service, and an email to us is the slowest possible route to help. Every casino we list offers deposit limits, session reminders, time-outs and self-exclusion in the account settings — those take effect immediately. Free, confidential support is also available in New Zealand through the Gambling Helpline, which operates around the clock. Our responsible gambling page sets out the tools and services in more detail.
Other ways to find what you need
Before emailing, it may be quicker to check the page that covers your question. Our about page explains who writes these reviews and how the ratings are built, including the weight we give to licensing, payments, game range, mobile performance and support responsiveness in New Zealand hours. Commission never features in that scoring.
If your question is genuinely about our content, our method or a fact that looks wrong, write to us at [email protected] — corrections from readers are the fastest way this site stays accurate, and we would rather hear about a mistake than leave it sitting on the page.